Business software solutions

The Web Care Module provides intuitive 24/7 Web access via Edge, Google Chrome, and Firefox platforms. Electronic bill payment and invoice presentation (EBPP) frees up your customer service representatives to focus on high-level responsibilities. The customized GUI includes areas to promote, up-sell and cross-sell your products and services.

Provider Benefits:

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• Reduced Cost – paperless option saves time, paper and postage.

• Increased Efficiency – reduces inbound call center inquiries, allowing CSRs to focus on high-level business concerns.

• Increased Retention – valuable branded touch-points to promote, market and up-sell services increases customer loyalty.

Architecture:

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• Secure SSL with 128-bit encryption

• Web Services (open APIs) available for custom functionality

• PCI compliant

• Security access authentication via Windows active directory

• Branded GUI customized with your colors and company logo

• Option to retain (or not retain) credit card information to protect customer’s identity

• Email notification when invoice is ready to view, payment is made, or password is changed

• Up to 3 full page  FCC mandatory or marketing type promotional messages appended to PDF invoice

Customer Benefits:

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• Real-time view of:

  • Billed, unbilled, and current usage detail and summary

  • Billed charges

  • Payment history

  • Usage detail and summary

  • Statement history

• Make real-time credit card payment processed by Skipjack Financial Services

• Change payment options : one-time, recurring, credit or debit card, ACH or bank draft

• Drill down into statement details to dispute usage

• Download call details usage in .CSV format for analysis

• Export and print replica of current and past invoice in PDF format

• Submit questions or comments about account, service or invoice