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Mankato, MN

Web Care

The Web Care Module provides intuitive 24/7 Web access via Internet Explorer, Google Chrome, and Firefox platforms. Electronic bill payment and invoice presentation (EBPP) frees up your customer service representatives to focus on high-level responsibilities. The customized GUI includes areas to promote, up-sell and cross-sell your products and services.

 

Provider Benefits:

  • Reduced Cost – paperless option saves time, paper and postage.

  • Increased Efficiency – reduces inbound call center inquiries, allowing CSRs to focus on high-level business concerns.

  • Increased Retention – valuable branded touch-points to promote, market and up-sell services increases customer loyalty.

 

Architecture:

  • Secure SSL with 128-bit encryption

  • Web Services (open APIs) available for custom functionality

  • PCI compliant

  • Security access authentication via Windows active directory

  • Branded GUI customized with your colors and company logo

  • Option to retain (or not retain) credit card information to protect customer’s identity

  • Email notification when invoice is ready to view, payment is made, or password is changed

  • Up to 3 full page  FCC mandatory or marketing type promotional messages appended to PDF invoice

 

Customer Benefits:

  • Real-time view of:

    • Billed, unbilled, and current usage detail and summary

    • Billed charges

    • Payment history

    • Usage detail and summary

    • Statement history

  • Make real-time credit card payment processed by Skipjack Financial Services

  • Change payment options : one-time, recurring, credit or debit card, ACH or bank draft

  • Drill down into statement details to dispute usage

  • Download call details usage in .CSV format for analysis

  • Export and print replica of current and past invoice in PDF format

  • Submit questions or comments about account, service or invoice

Read more about Web Care

SuiteSolution Web Care Product Overview