The level of service we provide to subscribers in our industry has never been more important than it is today. Heightened
customer expectations and a growing
number of competitors means that
customer service often determines
the difference between adding a new
customer and losing one.
Open Trouble Tickets
Update Tickets Information
Track Cases of Facility Trouble
Print Tickets for Technicians
Analyze & Report on Trouble Statistics
The Trouble Reporting module provides your customer service representatives with the tools they need to open and track trouble tickets quickly. Data flows automatically from CRM to Trouble so there is no re-keying of basic customer information, saving valuable time.
Technicians can directly access and print trouble information to remedy the ticket. In addition, the system provides complete reporting capabilities to meet your company’s historical management and analysis requirements.