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What is the best fit for OSS/BSS operational efficiencies?

Customers these days are focused on results, so to compete you need to be extremely adaptable, smart, and able to make do with less.

The key challenge in serving any commercial account is that each customer expects to get a customized offering. Northflow’s system can manage all the product components of an order by utilizing a centralized workflow engine to help telecom companies grow their revenues and improve the sales-to-cash process.

Workflow is also key to create guided selling for each service, thereby ensuring the accuracy of orders and dramatically shortening sales-to-bill cycles. Good sales people constantly push the limits of what can be delivered to customers, and in that way, they move a telecom operation forward. But if salespeople don’t have accurate inventory of products and services available in each market, they are at a big disadvantage.

A key secondary benefit of having good workflow and information sharing is that the departmental teams start thinking and acting in a more collaborative way. Pushing data to the departments really helps streamline the order process. Rather than waiting for one team to finish before the other begins, they are working in tandem.

While a central workflow engine is the key capability operators purchase from Northflow, our billing system is often used to consolidate the multiple billing systems that have mushroomed in many organizations. The chief benefit is reduced system maintenance costs and in improved ability to do cross-product discounts.

SuiteSolution is by no means a standalone system. In fact, the system was designed with multi-vendor support systems in mind.


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