Did you know that by saving 15 minutes per day, every year you can save about 91 hours, or 3 days, or 11 eight-hour working days.
Employment sites suggest that the average Telecommunications Customer Service Representative averages about $35,000+. Including benefits, taxes, and other employment overhead that figure is closer to $50,000 in cost to the business.
When you break down that figure it comes out to $24/hr. So, by stream lining your work flow efforts on the front end of your BSS/OSS that is $2,112 a year in savings. Now take that number and calculate how many CSR’s you have to see your real savings.
Those 15 minutes aren't looking so trivial anymore are they.
Customers are focused on results, so to compete you need to be extremely adaptable, smart, and able to make do with the information in front of you.
SuiteSolution telecom billing and customer management software allows you to reduce time from order to cash while ensuring accurate order entry. This allows you to provide consistent, cost-effective, high-quality service to every customer.
If you'd like more information, have questions, or would like to begin your free trial, please drop us an email at email@example.com We'd love to hear from you!
The Northflow Solutions Team